Technical Support Engineer #1353
מעבר למשרות נוספות רד תקשורת מחשבים
פורסם לפני 2 ימים
- תל אביב יפו
- משרה מלאה
- לא צוין שכר
תיאור המשרה:
RAD is seeking a customer-focused Technical Support Engineer to join our Global Technical Support team.
In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.
You will also deliver professional services and support customers both remotely and on-site.
This is a full-time position with the option of working from home one day a week.
Location: Tel Aviv office Ramat-Hachayal.
What We Offer:
• Opportunity to work with cutting-edge Carrier Ethernet, IoT, and networking technologies.
• Exposure to Tier-1 telecommunications providers and critical infrastructure customers worldwide.
• Ongoing training and professional development opportunities.
• A collaborative, innovative, and supportive work environment.
• The opportunity to work alongside experienced Engineering and Product teams on industry-leading networking solutions.
About RAD:
RAD is a global leader in networking solutions, trusted by Tier-1 communication service providers and critical infrastructure operators in more than 150 countries. For 45 years, RAD has been delivering innovative Carrier Edge, IoT, 5G, and operational networking solutions that ensure reliable, always-on connectivity. We partner with our customers to accelerate digital transformation, optimize network performance, and create new business opportunities through innovation.
In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.
You will also deliver professional services and support customers both remotely and on-site.
This is a full-time position with the option of working from home one day a week.
Location: Tel Aviv office Ramat-Hachayal.
What We Offer:
• Opportunity to work with cutting-edge Carrier Ethernet, IoT, and networking technologies.
• Exposure to Tier-1 telecommunications providers and critical infrastructure customers worldwide.
• Ongoing training and professional development opportunities.
• A collaborative, innovative, and supportive work environment.
• The opportunity to work alongside experienced Engineering and Product teams on industry-leading networking solutions.
About RAD:
RAD is a global leader in networking solutions, trusted by Tier-1 communication service providers and critical infrastructure operators in more than 150 countries. For 45 years, RAD has been delivering innovative Carrier Edge, IoT, 5G, and operational networking solutions that ensure reliable, always-on connectivity. We partner with our customers to accelerate digital transformation, optimize network performance, and create new business opportunities through innovation.
דרישות המשרה:
Key responsibilities:
• Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
• Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
• Analyze customer network environments to identify root causes and recommend effective solutions.
• Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
• Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
• Provide on-site installation, troubleshooting, and technical support when required.
• Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.
Required Qualifications:
• Minimum of 2 years of experience in one or more of the following areas:
o Carrier Ethernet technologies
o IP/Ethernet networking
o VLANs, Routing, and Switching
o Quality of Service (QoS), including traffic prioritization and policing
o Industrial IoT (IIoT) technologies
o TDM technologies
o SNMP management platforms and network monitoring
o IT Network Administration
• Strong analytical, diagnostic, and troubleshooting skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple technical issues in a fast-paced environment.
• Willingness to travel for customer on-site support when required.
Preferred Qualifications
• Bachelor’s degree (B.Sc. or B.A.) in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
• Networking certifications such as CCNA or equivalent are an advantage.
• Experience supporting telecom, service provider, or enterprise networking environments is a plus.
• Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
• Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
• Analyze customer network environments to identify root causes and recommend effective solutions.
• Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
• Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
• Provide on-site installation, troubleshooting, and technical support when required.
• Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.
Required Qualifications:
• Minimum of 2 years of experience in one or more of the following areas:
o Carrier Ethernet technologies
o IP/Ethernet networking
o VLANs, Routing, and Switching
o Quality of Service (QoS), including traffic prioritization and policing
o Industrial IoT (IIoT) technologies
o TDM technologies
o SNMP management platforms and network monitoring
o IT Network Administration
• Strong analytical, diagnostic, and troubleshooting skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple technical issues in a fast-paced environment.
• Willingness to travel for customer on-site support when required.
Preferred Qualifications
• Bachelor’s degree (B.Sc. or B.A.) in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
• Networking certifications such as CCNA or equivalent are an advantage.
• Experience supporting telecom, service provider, or enterprise networking environments is a plus.
מעבר למשרות דומות בתחומים:
משרה מספר 9839486
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