Director of Customer Operations and Support
מעבר למשרות נוספות R.Y.B. PLACEMENT AGENCY
פורסם לפני 1 ימים
- חיפה
- משרה מלאה
- משרה בכירה
- לא צוין שכר
תיאור המשרה:
Location: Haifa
Reports to: GM
Work Model: Hybrid – 4 days per week from the office
Key Responsibilities:
Overall management and leadership of the Service, Projects, and
Infrastructure/IT departments
Full responsibility for customer experience, response times, SLA compliance, and
service quality
Planning, managing, and leading cross-organizational projects (implementations,
upgrades, migrations, etc.)
Ensuring stability, availability, security, and reliability of infrastructure and
systems
Designing, improving, and implementing operational processes, procedures, &
KPIs
Resource management, task prioritization, & resolution of operational bottlenecks
Ongoing collaboration with the GM and management, including reporting, risk
identification, and operational recommendations
Close cooperation with Product, R&D, Sales, and Finance teams
Reports to: GM
Work Model: Hybrid – 4 days per week from the office
Key Responsibilities:
Overall management and leadership of the Service, Projects, and
Infrastructure/IT departments
Full responsibility for customer experience, response times, SLA compliance, and
service quality
Planning, managing, and leading cross-organizational projects (implementations,
upgrades, migrations, etc.)
Ensuring stability, availability, security, and reliability of infrastructure and
systems
Designing, improving, and implementing operational processes, procedures, &
KPIs
Resource management, task prioritization, & resolution of operational bottlenecks
Ongoing collaboration with the GM and management, including reporting, risk
identification, and operational recommendations
Close cooperation with Product, R&D, Sales, and Finance teams
דרישות המשרה:
Requirements:
Proven experience managing Operations / Service / Projects in a technology or SaaS
organization
Experience leading multidisciplinary teams
Strong understanding of operational processes, customer service, and IT infrastructure
Strong leadership, decision-making skills, and ability to work in a fast-paced environment
Process-oriented mindset with strong execution and organizational skills
Excellent interpersonal and communication skills
Availability to work from the company’s offices in the north, in line with the hybrid work
model
Significant Advantages:
Familiarity or experience in industry-specific enterprise software environments
Experience working with complex systems/core business systems
Experience in B2B environments or working with Enterprise customers
Proven experience managing Operations / Service / Projects in a technology or SaaS
organization
Experience leading multidisciplinary teams
Strong understanding of operational processes, customer service, and IT infrastructure
Strong leadership, decision-making skills, and ability to work in a fast-paced environment
Process-oriented mindset with strong execution and organizational skills
Excellent interpersonal and communication skills
Availability to work from the company’s offices in the north, in line with the hybrid work
model
Significant Advantages:
Familiarity or experience in industry-specific enterprise software environments
Experience working with complex systems/core business systems
Experience in B2B environments or working with Enterprise customers
מעבר למשרות דומות בתחומים:
משרה מספר 9916492
המשרות באתר מיועדות לנשים וגברים כאחד