Requirements:
Experience required: IT Support: 3-5 years
• A third level qualification in IT, or a similar discipline.
• Setting up hardware – desktops, laptops & printers etc. and installing and configuring Operating Systems, software’s and drivers.
• Maintaining and repairing desktops, laptops, printers, or peripheral devices.
• Excellent knowledge of DHCP, DNS, Active Directory services.
• Monitoring support queue for tickets, RFCs for implementation within project SLAs.
• Provide remote/call support to end associates for any technical issues.
• Deliver excellent customer service and an ability to work under pressure.
• Able to troubleshoot a variety of laptops, desktops, and printers.
• Strong understanding of Windows 10/11 operating systems.
• Privacy & Regulatory compliance: Ensuring adherence of data privacy and regulatory laws and processes of geography and iQMS/Org.
• Co-ordination with OEM vendor to resolve issues.