Professional Services Manager
מעבר למשרות נוספות אווא פיננסי בע"מ
פורסם לפני 12 ימים
- הרצליה
- משרה מלאה
- לא צוין שכר
פרטי מגייס/ת המשרה:
תיאור המשרה:
Job Description
Professional Services Manager (PSO)
AvaTrade is an industry-leading online trading broker, founded in 2006 to perfect the online experience for retail traders globally. AvaTrade is regulated by 9 regulations across 6 continents.
We're seeking a Professional Services Manager with a deep knowledge and understanding of online platforms and client needs.
Department: R&D
Reports To: Head of R&D
Responsibilities:
As a Professional Services (PSO) Manager at AvaTrade, you will be at the forefront of our operational excellence, and responsible for leading a team of PSO Specialists.
Providing exceptional support to significant system or customer-related issues within the agreed SLAs.
Collaborate with multiple cross-world Vendors to facilitate seamless problem-solving and system enhancements.
Organize the service department and manage resources to achieve maximum efficiency.
Act as the customer's first point of contact for all delivery-related aspects.
Manage project scopes and requirements from end to end, ensuring alignment with client expectations and business objectives.
Professional Services Manager (PSO)
AvaTrade is an industry-leading online trading broker, founded in 2006 to perfect the online experience for retail traders globally. AvaTrade is regulated by 9 regulations across 6 continents.
We're seeking a Professional Services Manager with a deep knowledge and understanding of online platforms and client needs.
Department: R&D
Reports To: Head of R&D
Responsibilities:
As a Professional Services (PSO) Manager at AvaTrade, you will be at the forefront of our operational excellence, and responsible for leading a team of PSO Specialists.
Providing exceptional support to significant system or customer-related issues within the agreed SLAs.
Collaborate with multiple cross-world Vendors to facilitate seamless problem-solving and system enhancements.
Organize the service department and manage resources to achieve maximum efficiency.
Act as the customer's first point of contact for all delivery-related aspects.
Manage project scopes and requirements from end to end, ensuring alignment with client expectations and business objectives.
דרישות המשרה:
Qualifications:
Fluent in English, both verbal and written.
At least 4 years of proven experience in team leadership or management.
Experience in Proof of Concept (POC) development and execution, showcasing the ability to translate client requirements and needs into tangible solutions.
Experience in managing the project’s risks, changes, documentation, budgets, PSO quality KPIs, and team updates.
Proficient in managing multiple projects management simultaneously, methodologies, processes, and tools.
Exceptional leadership, communication, and interpersonal skills.
Strong analytical, problem-solving, and time-management skills.
Commitment to providing high-quality services and outstanding customer satisfaction.
NICE TO HAVE:
Sumologic
DataDog
TFS Suite
Azure DevOps
Experience with Python
Proficiency in Building and Running SQL Scripts
Fluent in English, both verbal and written.
At least 4 years of proven experience in team leadership or management.
Experience in Proof of Concept (POC) development and execution, showcasing the ability to translate client requirements and needs into tangible solutions.
Experience in managing the project’s risks, changes, documentation, budgets, PSO quality KPIs, and team updates.
Proficient in managing multiple projects management simultaneously, methodologies, processes, and tools.
Exceptional leadership, communication, and interpersonal skills.
Strong analytical, problem-solving, and time-management skills.
Commitment to providing high-quality services and outstanding customer satisfaction.
NICE TO HAVE:
Sumologic
DataDog
TFS Suite
Azure DevOps
Experience with Python
Proficiency in Building and Running SQL Scripts
מאפייני משרה:
עבודה היברידית
מעבר למשרות דומות בתחומים:
משרה מספר 9004678
בלעדי לג'וב מאסטר
מה זה משרה בלעדית?
זו משרה שהמעסיק החליט לפרסם אך ורק באתר ג'וב מאסטר,
כלומר פרטי המשרה וההתקשרות עם הגורם המגייס ידועים אך ורק לג'וב מאסטר.
חשוב להבהיר!
לאתרים שמעתיקים משרות ללא אבחנה מג'וב מאסטר, לרוב אין את פרטי ההתקשרות האמיתיים של איש/ת הקשר שאחראי על הגיוס בארגון למשרה זו.
זו משרה שהמעסיק החליט לפרסם אך ורק באתר ג'וב מאסטר,
כלומר פרטי המשרה וההתקשרות עם הגורם המגייס ידועים אך ורק לג'וב מאסטר.
חשוב להבהיר!
לאתרים שמעתיקים משרות ללא אבחנה מג'וב מאסטר, לרוב אין את פרטי ההתקשרות האמיתיים של איש/ת הקשר שאחראי על הגיוס בארגון למשרה זו.
metapel
על החברה:
אווא פיננסי בע"מ
גודל חברה: 51-200
תעשייה: אינטרנט
AvaTrade is a fully regulated Forex and CFD trading, offering more than 200 different financial instruments on 8 different platforms for online trader...