tech support specialist
מעבר למשרות נוספות מנפאואר
פורסם לפני 1 ימים
- פתח תקווה
- משרה מלאה
- לא צוין שכר
פרטי מגייס/ת המשרה:
תיאור המשרה:
Position Responsibilities
• Provide excellent & differentiated tech support to customers
• Leading technical support on various home appliances products
• Resolving customer problems; identifying trends & weak points and contacting relevant teams
• Review & analyse products quality issues and provide technical advice
• Meet and exceed department's targets & KPIs
• Strategic approach to improve customer service experience
• Analyzing service and customer service data
• Working closely and in synchronization with various internal and external interfaces.
Essential skills
• Provide excellent & differentiated tech support to customers
• Leading technical support on various home appliances products
• Resolving customer problems; identifying trends & weak points and contacting relevant teams
• Review & analyse products quality issues and provide technical advice
• Meet and exceed department's targets & KPIs
• Strategic approach to improve customer service experience
• Analyzing service and customer service data
• Working closely and in synchronization with various internal and external interfaces.
Essential skills
דרישות המשרה:
Experience in technical support service roles.
Technical knowledge and orientation
High analytical skills- experience in analysing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
English- High level.
Technical knowledge and orientation
High analytical skills- experience in analysing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
English- High level.
משרה מספר 9013925