Service Manager
חסוי
פורסם לפני 13 ימים
- עפולה
- משרה מלאה
- לא צוין שכר
תיאור המשרה:
Responsibilities
• Serve as the primary point of contact for technical support and assistance for our customers.
• Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
• Improve customer experience, encourage organic growth & create engagement.
• Act as a liaison between customers and internal teams, conveying customer feedback and insights to improve our products and services.
• Collaborate with customers to identify their technical requirements, tailor solutions, and provide guidance on product implementation and best practices.
• Develop a deep understanding of our products and services to effectively address customer inquiries and challenges.
• Perform technical control over all documents starting with brochures, catalogs, presentations, user manuals, etc.
• Offer technical support and troubleshooting assistance during and after implementation.
• Offer training sessions and workshops to educate customers on product features, best practices, and advanced functionalities.
• Gather customer feedback and communicate insights to improve product performance.
• Serve as the primary point of contact for technical support and assistance for our customers.
• Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
• Improve customer experience, encourage organic growth & create engagement.
• Act as a liaison between customers and internal teams, conveying customer feedback and insights to improve our products and services.
• Collaborate with customers to identify their technical requirements, tailor solutions, and provide guidance on product implementation and best practices.
• Develop a deep understanding of our products and services to effectively address customer inquiries and challenges.
• Perform technical control over all documents starting with brochures, catalogs, presentations, user manuals, etc.
• Offer technical support and troubleshooting assistance during and after implementation.
• Offer training sessions and workshops to educate customers on product features, best practices, and advanced functionalities.
• Gather customer feedback and communicate insights to improve product performance.
דרישות המשרה:
• Service-oriented person.
• Customer care/service experience – A must.
• Particular engineering or technical support experience in a technology company– an Advantage.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Strong organizational skills and the ability to manage multiple customer cases simultaneously.
• Collaborative team player with a proactive and adaptable attitude.
• Excellent written and oral communication skills in Hebrew and English- must!
• Other languages- Advantage.
• Customer care/service experience – A must.
• Particular engineering or technical support experience in a technology company– an Advantage.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Strong organizational skills and the ability to manage multiple customer cases simultaneously.
• Collaborative team player with a proactive and adaptable attitude.
• Excellent written and oral communication skills in Hebrew and English- must!
• Other languages- Advantage.
מעבר למשרות דומות בתחומים:
משרה מספר 9029585
המשרות באתר מיועדות לנשים וגברים כאחד