Customer Support Engineer Tier 1-3
מעבר למשרות נוספות גוב פלייס
פורסם לפני 8 ימים
- ראש העין
- משרה מלאה
- לא צוין שכר
פרטי מגייס/ת המשרה:
תיאור המשרה:
Including multiple trips to the company’s customers (a lot in the field)
Provide Tier 1–3 technical support, including issue reproduction, troubleshooting, and ation of system events.
Perform onsite and remote installations of Waterfall products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Work closely with customers to engineer and optimize solutions integrating Waterfall products.
Collaborate with the Pre-Sales and Sales teams to understand customer requirements and assist with technical evaluations.
Manage assigned support cases and maintain accurate records in the company’s tracking system.
Document all service and installation activities through detailed reports and logs.
Provide Tier 1–3 technical support, including issue reproduction, troubleshooting, and ation of system events.
Perform onsite and remote installations of Waterfall products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Work closely with customers to engineer and optimize solutions integrating Waterfall products.
Collaborate with the Pre-Sales and Sales teams to understand customer requirements and assist with technical evaluations.
Manage assigned support cases and maintain accurate records in the company’s tracking system.
Document all service and installation activities through detailed reports and logs.
דרישות המשרה:
BS/MS in Computer Science, Engineering, or a related technical field.
3–5 years of experience working with IT or OT infrastructures — including networking fundamentals, traffic capture and analysis, network protocols, security, and scripting (e.g., batch files).
Advanced proficiency in both Windows and Linux environments, including OS installation, system configuration, and debugging.
3–5 years of experience as a Technical Support Engineer or in a similar customer-facing technical role.
Proven troubleshooting expertise for both software and hardware issues.
Excellent interpersonal and communication skills with a strong customer-service orientation.
Willingness to travel up to 40% of the time (as required).
Experience with multidisciplinary systems (hardware, software, and networking).
3–5 years of experience working with IT or OT infrastructures — including networking fundamentals, traffic capture and analysis, network protocols, security, and scripting (e.g., batch files).
Advanced proficiency in both Windows and Linux environments, including OS installation, system configuration, and debugging.
3–5 years of experience as a Technical Support Engineer or in a similar customer-facing technical role.
Proven troubleshooting expertise for both software and hardware issues.
Excellent interpersonal and communication skills with a strong customer-service orientation.
Willingness to travel up to 40% of the time (as required).
Experience with multidisciplinary systems (hardware, software, and networking).
מעבר למשרות דומות בתחומים:
משרה מספר 9578639
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